Director, Information Technology

Regional Business Liaison

• • In partnership with the YMCA Leadership Team and YMUS IT Organization coordinates IT Annual Planning and Strategy processes across all business functions within YMCA to prioritize projects/activities for the organization.
  • Builds and maintains strategic relationships with internal customers, including IT partners, senior business leaders and suppliers and acts as the reginal liaison (IT ambassador) between each business function and the North America IT Organization.
  • Represents YMUS IT in YMCA Business Leadership forums.
  • Improves the Customer Service and delivery of all IT services within YMCA. This role will coordinate between the business needs and the different IT teams within the YMUS IT organization.

Leadership

• • In collaboration with the YMUS IT Leadership team, oversees local YMCA resources including hiring, talent management & succession planning, assignment of projects/work, performance management, career development, training and development.

Managing the Implementation of Business Solutions

• • Oversees, assesses and plans IT needs for information technology solutions and recommends strategic and tactical solutions which achieve business objectives.
  • Facilitate the applications governance process to gain consensus and define a prioritized set of business outcomes, translates business strategy into an aligned IT strategy and portfolio of projects and communicates their status, monthly metrics, and challenges / opportunities to senior business leadership.
  • Refine, promote, and execute to the IT strategy to drive consistency as well as a future vision and plan that promotes “One Yamaha” solutions that provide our business a competitive advantage.
  • Provide support and facilitate assessment / evaluation of the technical and business fitness of the application portfolio and their associated costs and risks.
  • Responsible for the evaluation of local IT systems and day-to-day operations in support of business priorities and issue resolution.
  • Leads local application team and drives quality support and project delivery to the local business needs.
  • Work with the YMUS security team to ensure that the organization’s applications are effectively secured and that risks are mitigated.

Transformation

• • Work closely with Innovation/Transformation partners to help deliver technology solutions in support of business transformation needs defined by the business.
  • Develop and enhance methodologies and practices for application delivery management in line with best practice and practical experience of continuous improvement. Implement and manage status reporting, metrics and benchmarks.

Financial Management and Administration

• • In partnership with regional business leaders and IT COEs, prepares and monitors budget for area of responsibility. Work with finance leaders on annual IT budgets/forecasts and partner with regional VP leaders on OPEX/CAPEX analysis and approvals.
  • May perform process quality and adherence audits. Responsible for the completion of JSOX, required documentation, and any subsequent corrective action plans.

• Degree/Diploma: Post-secondary, bachelor’s degree preferred
• Program of Study: Computer Science, Business Administration or equivalent
• Years of Experience: 5+ years of Vendor Management, 10+ years of People/Team Management, 10+ years of Senior Level Leadership, 15+ years of Information Technology

• Excellent Communication skills that build trust, create open channels of communication and achieve collective buy-in
• Excellent Change Management skills, able to push through tough decisions in a fast and effective manner
• Demonstrated ability to cultivate solid relationships with regional business and functional partners
• Eagerness for continuous improvement. Self-starter that wants to get things done
• Ability to define the strategy and translate strategy into operational execution, leveraging process expertise and analytics
• Experience with SAP, MS Office, Visio, MS Project or other PM applications
• Strong business acumen, ability to align development activities with the overall business strategy of the organization
• Experience in business processes and IT systems
• Able to work across a variety of different business units / regional locations with an understanding of the specific IT needs / requirements and customer satisfaction expectations
• Strong communication and collaboration with regional VP and directors to reach consensus on strategies and tactics
• Strong collaboration with North American IT team as required
• Ability to communicate and interface with all internal departments and their business leaders at all levels
• Ability to communicate and interface with external vendors that are part of the processes/ technology of the IT delivery ecosystem
• Contacts with vendors that will participate in process and technology improvements

• Occasional national travel within Canada
• Occasional international travel
• Some overtime may be required, as well as project based overtime