Information Coordinator
Are you looking for an exciting opportunity to apply your understanding of court procedures and the law to help Albertans increase their access to the legal system? Come join our Resolution Support Centre Team and provide exceptional service to Albertans while continuing to expand your knowledge of the law!
Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice. You will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.
Your role will involve, but is not limited to:
- Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
- Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
- Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
- Filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
- Preparing orders for self-represented litigants, in court or outside of court, at the direction of the judiciary.
- Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.
As the ideal candidate, you will bring:
- Strong communication skills to build relations with stakeholders, staff, and Albertans.
- Exceptional skills in de-escalating stressful situations and the ability to remain calm and composed when dealing with difficult situations and behaviours.
- Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
- The ability to work independently and contribute to a team environment, sharing information and workload.
Please click on this link to view the job description for this position.