Technical Support Specialist Security - 1 year term

Published date: 2021/05/21
Modified date: 2021/05/21
  • Location: Toronto, Ontario, Canada

Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working. 

Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.


We are looking for a Security Specailist Technical Support - 1 year term


Role description  



Security Operations

  • Knowledge of and hands-on experience with security based technology tools
  • Keen understanding of the role of Security Operations and works with all business units to ensure a high level of service and support with a high sense of urgency
  • Performs and participates in business continuity and disaster recovery plans providing input and operational expertise to the development of processes and procedures and hands on execution of recovery plans
  • Familiar with and provides input to Security Operations technology roadmaps
  • Active participation in the enterprise-wide service and support model includes incident management, change and problem management
  • Familiar with and provides department predefined metrics and reporting as requested
  • Ensures alerting, monitoring and automation security tools are working as expected and responds to alerts to action security tools as required
  • Participates with the timely configuration, updated and tuning of all Security Technologies
  • Performs daily health checks and actions findings
  • Participates with the testing of security software for system compliance
  • Participates with the actioning of Health Check findings by Security Engineering
  • Performs daily routine maintenance tasks to Network Security tools ensuring patching, backups and other duties as required
  • Actively participates to ensure the control of defined Security CI’s
  • Performs patch management for Network Security tools
  • Work in this role covers shift work 24/7/365
  • Participates as Security Operations Representation on CIRT and MIR Calls as required
  • Participates with the operationlization of the transition to production for Security based tools
  • Participates as requested on projects are completed on time and on budget ensuring project oversight and responsibility

Planning, Project Management & Technical Acumen

  • Technical knowledge of security tools
  • Follows defined procedures to apply updates to policies, patches, updates and hotfixes to Security tools
  • Scripting experience
  • Knowledge in security practices
  • Actively participates as a resource on technology project teams as required
  • Participates with the application of the transition of Security technologies to production
  • Follows project management methodologies to ensure planning and coordination of tasks and resources
  • Knowledgeable understanding and ability to perform ITIL practices
  • Participates in fiscal planning for Security Operations as requested
  • Consciously aware of project expenses to ensure costs are within budgets
  • Provides timely updates to ensure updates are planned and well communicated

Team Work & Organizational Contribution

  • Actively sets personal smart goals and understands how their performance impacts the team
  • Actively participates in meetings and training events with a willingness to share knowledge and learn from others
  • Demonstrate commitment to respectful workplace and workplace diversity initiatives
  • Fosters the department’s culture with a focus on teamwork and stewardship with business units.
  • Supports opportunities for inter-company synergies
  • Participates in the management of all third-party relationships to ensure the organizations standards and objectives are met
  • Supports continual improvements of IS methods, tools and technique

Risk Management & Internal Controls

  • Actively participates in the organizational budgeting and planning process by providing the necessary research, information and recommendations
  • Participates with the development of procedures with the Security Operations team to ensure that the appropriate level of security is in place to protect the integrity and security of organizational assets
  • Ensures Security policies and procedures are up-to-date and followed.
  • Provides recommendations for security enhancements.
  • Monitors security audit logs for breaches.
  • Automation top of mind and works to ensure that whenever possible efficient and effective use of technology is applied.
  • Works to ensure all changes are well planned and tested following enterprise change management processes and procedures.
  • Performs monthly/yearly technical reviews and testing of security software for system compliance.
  • Performs updates as required after vulnerability scans and ensure penetration tests are completed and findings communicated and actioned.
  • Performs emergency blocks and updates following change management practices.



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